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Passenger Transport and Service Agreement

Passenger Transport and Service Agreement


Kemer Vip Turizmizm Taş.Auto. Dirt. eml. Auto. Ins. Trade Ltd. Sti. It will be referred to as "Kemer Vip Tourism".

The person whose name and surname is specified in the reservation and/or the persons they represent will be referred to as "Consumer or Customer".


This contract has been made between the consumer and Kemer Vip Turizm. This contract has been issued for the sales of services made on the telephone or electronic environment of the services whose qualifications and sales conditions are specified on the website of Kemer Vip Turizm and covers the rights and acquisitions of the parties.

With this contract, the parties have agreed to provide transfer service from the addresses or hotels determined by them before and after the flight to the airports and/or vice versa, and to perform this service by Kemer Vip Tourism in return for a fee, within the framework of the following contractual conditions.

3-Service and Payment Information

- The contract price is the amount specified in the reservation confirmation form.

- Requests for different points other than the route(s) specified in the reservation in private transfer service; If it is on the route and without waiting, it is included in the price; if it is not on the route, the amount to be determined by Kemer Vip Tourism for each different point is paid by the passenger in the region.

- Kemer Vip Tourism has the right to make changes in the transfer vehicle without any fee change, without notifying the consumer, when necessary. If the customer does not accept this change, he has the right to cancel the reservation and receive the full amount paid. In this case, the customer is not entitled to compensation.

- With this contract, the consumer authorizes Kemer Vip Turizm for the collection of service fees with the credit card information entered in the system. Kemer Vip Tourism system is encrypted with 3D Security and the consumer is responsible for the credit card information they have entered.

- Invoicing period for the purchased service V.U.K. 7 days including the date of purchase, provided that no month is skipped.

 Service Type :

- One way transfer

- Two-way transfer

- Vehicle allocation with driver

- Private Tour options

4-Vehicle Type: The vehicle type chosen by the customer

- Sedan vehicle (Different brand and model options)

- Vip vehicle (Vito / Caravella)

- Minibus (Crafter / Sprinter)

- Midibus

- Bus

5-Payment method:

- Upfront (Payment to the driver in the vehicle)

- Bank (Remittance / EFT to company accounts)

- Credit Card (Online Payment via website)

6-Number of Persons: The Consumer has to specify the number of persons.

7-General Provisions

Passengers are required to wear seat belts for traffic laws and life safety.

Even if the consumer cannot sign this contract with a bank or credit card for any reason, he is deemed to have learned the terms of the contract that will be valid between the parties, through the website or advertisements, and is deemed to have accepted to receive the service in the written conditions of the contract.

The consumer must have made a reservation at least 6 (six) hours before the service time in order to benefit from the service subject to this contract. On religious and national holidays, New Year's Eve and public holidays, the reservation must be made at least 48 (forty eight) hours before the transfer time. The reservation can be canceled by the customer up to 6 hours before the latest. In this case, the customer will be refunded. No refunds will be made for late booking cancellations. The route to be followed along the way from the point of departure to the point of arrival; It is determined exclusively by Kemer Vip Tourism, taking into account traffic, road conditions and other criteria.

Except for allocation and tour services, the customer is not authorized to change this route in transfer services. In this context, requests of the passenger to stop at a different location among the determined routes and to wait for a while at this location cannot be accepted. Kemer Vip Tourism is only responsible for transporting the customer from one point to a determined point, from the airport to the airport or from the airport to a certain point. Kemer Vip Tourism has to allocate a vehicle suitable for the number of passengers and luggage volume determined at the time of the consumer's online purchase. Kemer Vip Tourism; hereby undertakes that all the vehicles to be allocated to the service subject to this contract will be fully insured, that the periodic maintenance of the vehicles will be done completely, that the mandatory spare wheel, first aid kit, fire extinguisher tube, reflector will be available in the vehicle. Kemer Vip Turizm will not be responsible for any traffic accident or other reason that may occur during the service, in case the customer suffers bodily or material damage or the goods transported are damaged.

In such a case, the customer irrevocably accepts and declares that Kemer Vip Turizm will not have any responsibility arising from Article 66 of the Code of Obligations and other provisions of the legislation. The articles of this contract that impose responsibility on Kemer Vip Turizm are reserved. Despite the allocation of the vehicle suitable for the transfer service, the customer in case the number of persons and baggage amount determined by the Company at the time of purchase is exceeded, the transfer is carried out without exceeding the legally determined transport limits of the vehicle. Passengers or baggage exceeding the legal limits are not accepted into the vehicle. If the customer gives up the transfer service for this reason, no refund will be made. The customer is obliged to certify that he is the customer who purchased the service to the Kemer Vip Turizm personnel in the vehicle at the transfer point, with the identity documents issued by the legal authorities or with the reservation document. The customer who does not fulfill this obligation will not be transferred.

In cases of operational cancellation and/or other delays, which have been previously booked for transportation service by the customer, but due to changes in flight schedules, the customer is obliged to inform Kemer Vip Turizm by phone or by sending an e-mail to In case of a delay or a rotator for more than 3 hours, Kemer Vip Tourism has the right to change the terms of service without informing the customer. In this context, if the flight is canceled for any reason, if the customer informs Kemer Vip Turizm about the cancellation by sending an e-mail to, if the transfer fee is paid, the customer will be refunded within 7 days at the latest with the payment method.

 It is the customer's responsibility to load and receive the baggage completely and completely from the vehicle. Kemer Vip Tourism is not responsible for the loss and damage of the items left in the vehicle by the customer during the transfer. However, if the forgotten item is discovered by Kemer Vip Turizm staff, it will be delivered to the specified address within the borders of Antalya province within the same day, upon the request of the customer, in return for an extra service fee.

Kemer Vip Tourism is not responsible for carrying sacks, chests and similar items that may damage the vehicle as luggage during the service. Each passenger has a baggage allowance of 20 kg per person. In case of any baggage loss or damage caused by Kemer Vip Turizm, the service fee is paid to the passenger as material and moral compensation for the goods that have not been declared of value before. The customer accepts, undertakes and declares that there is no flammable, combustible, narcotic, fluid, odorous, radioactive substance in the baggage subject to the transfer and that there is no substance prohibited to be carried or kept by the legislation of the Turkish Republic Laws. If the presence of the items listed in the baggage is noticed by the driver, the baggage in question is not accepted in the vehicle. No refund will be made if the transfer cannot be realized during the discharge of the aforementioned items from the baggage or if the customer cannot catch the flight due to lost time. In addition, in this case, the customer cannot claim any rights or receivables under any name against Kemer Vip Turizm. in luggage; In case the existence of the above-mentioned substances is noticed, Kemer Vip Tourism will immediately notify the competent authorities. The presence of the listed substances is not noticed by the driver; if detected by stopping and searching law enforcement officers during the transfer; All kinds of damages and losses incurred by Kemer Vip Turizm for this reason shall be covered by the customer immediately in cash and at once.

 The customer's pet transfer requests and the type of pet to be transported will be notified by the customer during the online purchase of the service. Animal transfer will not be made without such notification. Animal transfers cannot be made alone without an adult customer. The animal to be transferred under these conditions can only be transported in its special cage, in the section determined by Kemer Vip Tourism personnel, within the vehicle, under all responsibility of the customer. T.R. The transfer of animals whose acquisition, possession or transfer is illegal according to the laws of the Republic of Turkey is not possible under any circumstances. In transfers from a certain point to the airport; It declares and undertakes that the vehicle allocated for Kemer Vip Tourism will be found at the designated point at the transfer time. A 15 (fifteen) minute delay from the transfer time will be considered a reasonable delay. In case of delay exceeding 15 (fifteen) minutes, the customer does not have to wait for the vehicle. In this case, the transfer fee is returned to the customer. In transfer points such as site, mass housing; Kemer Vip Turizm is not responsible for exceeding the 15 (fifteen) minute delay due to the security guards preventing the vehicle from entering the site. If 15 (fifteen) minutes are exceeded in this way and the customer does not wait for the vehicle, no refund will be made. The customer has to be present with his luggage at the designated point at the transfer time. If the customer is not ready at the transfer point at the transfer time, Kemer Vip Turizm is obliged to wait for the customer for 15 (fifteen) minutes with the allocated vehicle. If the customer does not reach the designated point with their luggage after 15 (fifteen) minutes, the vehicle will be delayed further there is no obligation to do so.

At the transfer point, Kemer Vip Tourism personnel are not obliged to leave the vehicle, carry luggage, pet cages, or accompany the passenger to the vehicle to be transferred.

 Children under the age of twelve will not be transferred without an adult accompanying them. The escort's transfer back to the point of origin is subject to the purchase of the return service on the website. If wheelchair transfer is requested with the customer to be transferred, this will be notified by the customer during the online purchase of the service. If the customer specifies when purchasing the service online, a baby seat will be placed in the vehicle to be allocated by Kemer Vip Tourism.

 In cases where the service subject to this contract is interrupted or not performed due to weather and road conditions, vehicle breakdown, sudden health problems related to the customer or the driver, checks to be made by law enforcement during the transfer, and other reasons, and in cases where the passenger cannot catch the flight; Kemer Vip Tourism is only obliged to return the prepaid service fee to the customer. The provisions of this contract that stipulate non-refundable situations are reserved. The customer accepts, undertakes and declares that Kemer Vip Turizm is not obliged to pay for the flight ticket and other material / moral damages, except for the obligation to return the price. In case the customer gives up the transfer during the transfer; Kemer Vip Turizm has no obligation to transfer the customer back to the point of origin. If the work schedule of the vehicle does not allow, the customer is left in the nearest residential area in accordance with the traffic rules. In such a case, no refund will be made. During the transfer of the customer; If the goods are forgotten or returned to the point of purchase for any other reason and request the completion of the transfer, Kemer Vip Tourism does not have such an obligation. To the extent that the work schedule of the vehicle allows, it is up to Kemer Vip Tourism to realize this request of the customer. In such a case, Kemer Vip Turizm is not responsible for the customer not being able to catch the flight or suffering any other damage, and no refund will be made. If the passengers or animals transported in the vehicle during the transfer experience any health problems; Kemer Vip Tourism personnel are obliged to immediately transfer the passenger to the nearest health unit. The passenger's request to the contrary does not bind Kemer Vip Turizm personnel. The closest health unit may be official health institutions or private health institutions. Kemer Vip Turizm is not responsible for any death, bodily damage, material or moral damage that occurs during and after the transfer of the passenger/animal with health problems to the nearest health unit. At the end of the transfer, the customer is obliged to purchase the service and sign the notification document that he has reached the destination. In case of the customer's request, the invoice for the service provided will be sent by Kemer Vip Turizm to the address specified by the customer.

8-Force Majeure

 All kinds of force majeure, natural events, adverse climatic conditions, social events, public movements, negative developments in the working life, any legal or illegal worker or employer movements, strikes, lockouts, union movements and events that are not caused by the parties themselves. in case they fail to fulfill their obligations under this contract as a result of acts of slowdown, war, armed conflict, revolution, declaration of martial law or state of emergency, conflicts and riots between groups. This contract will remain suspended until the end of the listed situations/adverse effects. The contract will enter into force again with the expiration of the listed situations/negative effects. Failure of the parties to fulfill their obligations as a result of force majeure does not entitle the other party to termination or compensation.

9-Cancellation Conditions and Other Provisions

Cancellation, change or refund cannot be made for any reason on the campaign product purchased by the passenger. Applications made to the bank or Kemer Vip Turizm for cancellation and refund requests for reservations past the date and time are invalid.


In the settlement of any disputes arising from the implementation of this contract, Turkish Laws will be applied and Antalya Courts and Enforcement Offices will be authorized.


Passenger(s) who do not sign the contract but receive the service subject to the contract are deemed to have accepted the terms of the contract when the third persons assigned to register on their behalf read and sign this contract. This contract has been prepared in 2 copies and signed by the parties, and in case of disputes arising from the contract, the Road Transport Law No. 4925 and other Turkish legislation are applied. Antalya courts and enforcement offices are authorized.

You can find the whole of this contract, the date and time of departure, the road transport law no. 4925, the information on the websiten i have read, understood, accepted and received a copy of it.

Signing on behalf of the service user(s)


Signed on behalf of Kemer Vip Turizm